Last updated: December 2025
1. Introduction
ViteCab is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We comply with the General Data Protection Regulation (GDPR) and French data protection laws.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, password
- Payment Information: Credit card details (processed securely by Stripe)
- Location Data: Pickup and drop-off locations for bookings
- Usage Data: How you interact with our platform and services
- Device Information: IP address, browser type, device identifiers
3. How We Use Your Information
Your information is used to:
- Provide and improve our transportation services
- Process bookings and payments
- Communicate with you about your rides
- Send important updates and promotional offers (with your consent)
- Ensure safety and security of our platform
- Comply with legal obligations
4. Data Sharing
We share your information only when necessary to provide our services:
- Drivers: Name, phone number, and pickup/drop-off locations
- Payment Processors: Stripe for secure payment processing
- Service Providers: Email, hosting, and analytics providers
- Legal Requirements: When required by law or to protect our rights
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active.
6. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (right to be forgotten)
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
8. Contact Us
For privacy-related inquiries or to exercise your rights:
Data Protection Officer
ViteCab
66 Avenue des Champs Elysées
75008 Paris, France
Email: privacy@vitecab.com
